Help Desk Technician, AAS

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Program Overview

MCC’s Help Desk Technician prepares students for entry-level positions in computer support. Students will learn about operating systems, networking, hardware as well as have elective options in business and light programming. This curriculum provides a well-rounded background for computer support personnel - skills that today’s employers are looking for in computer support people:

A logical thought process
Attention to detail
The ability to communicate using non-computer terms
The ability to work in small groups
The ability to meet deadlines and work under pressure
Good communication skills, dependability, reliability, and the willingness to work as part of a team

For more information, visit: www.mchenry.edu/helpdesktech

The primary purpose of an Associate in Applied Science degree is to prepare students for employment. The AAS degree is not designed specifically for transfer; however, there are opportunities to apply some coursework or the whole degree to a bachelor’s degree program. For more information, see an academic advisor and the department chair.

Help Desk Technician, AAS Sample Semester Pathway

Help Desk Technician, AAS Degree Requirements

Curriculum: OCC 120

General Education

Arts, Humanities, Social Science, Behavioral Science, Mathematics, Physical Science, Life Science: 3 Credit Hours

Select one Arts, Humanities, Social Science, Behavioral Science, Mathematics, Physical Science, Life Science Course

Total General Education: 15 Credit Hours

Business Core: 9 Credit Hours

BUS 150 - Introduction to Business 3 Credits
BUS 155 - Business Communication 3 Credits
MGT 150 - Principles of Management 3 Credits

Program Core: 24 Credit Hours

CDM 110 - Computer Literacy for Windows 3 Credits
CDM 120 - Computer Ethics 3 Credits
NET 110 - Network+ Certification Prep 3 Credits
NET 125 - A+ Certification Prep 3 Credits
NET 145 - Linux+ Certification Prep 3 Credits
NET 151 - Windows Client I 3 Credits
PRG 105 - Programming Logic 3 Credits
WEB 105 - Web Fundamentals 3 Credits

Program Electives: 12 Credit Hours

Select from the following prefixes

Total Minimum Degree Credits: 60

Other AAS Graduation Requirements:

2.0 minimum cumulative GPA at MCC upon completion of program
15 semester hours of program-specific coursework taken at MCC
Completion of graduation application
Completion of end-of-program assessment as directed by this department

For more information, contact the department chair: (815) 455-8732.