Program Overview

MCC’s Help Desk Technician prepares students for entry-level positions in computer support. Students will learn about operating systems, networking, hardware as well as have elective options in business and light programming. This curriculum provides a well-rounded background for computer support personnel - skills that today’s employers are looking for in computer support people:

• A logical thought process
• Attention to detail
• The ability to communicate using non-computer terms
• The ability to work in small groups
• The ability to meet deadlines and work under pressure
• Good communication skills, dependability, reliability, and the willingness to work as part of a team

For more information, visit: www.mchenry.edu/helpdesktech

The primary purpose of an Associate in Applied Science degree is to prepare students for employment. The AAS degree is not designed specifically for transfer; however, there are opportunities to apply some coursework or the whole degree to a bachelor’s degree program. For more information, see an academic advisor and the department chair.

Help Desk Technician, AAS Sample Semester Plan

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