May 03, 2024  
2023-2024 Credit Course Catalog 
    
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2023-2024 Credit Course Catalog [ARCHIVED CATALOG]

IMT 121 - Quality Practices and Management

3 Credits
Lecture: 3

Quality Practices and Management introduces the total quality management (TQM) concept, how it applies to service and manufacturing organizations, and why it works. It looks at the current organizational culture, prerequisites for the establishment of a total quality organization, and quality and value as defined by the customer. Students learn methods for identifying improvement opportunities, setting goals, implementing a TQM program and measuring the results.

Articulation: 1.2

Prerequisite: None
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