Mar 03, 2026  
2026-2027 Credit Course Catalog 
    
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2026-2027 Credit Course Catalog

MGT 200 - Customer Service Management

3 Credits
Lecture: 3 Lab: 0

Customer Service Management explores the essential role customer service plays in a modern organization, providing students with concepts and trends in the customer service industry. Students will examine the influence of technology, ethics, and culture in the responsibilities of managing excellent customer service experiences. The course emphasizes problem solving skills, effective communication, relationship building, and coping with challenging customers to increase customer satisfaction and retention.

Note: This course requires intermediate reading, intermediate writing and basic math. Online courses require advanced reading and advanced writing.

(IAI): NA

Prerequisite: None
Corequisite: None

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