May 04, 2026  
2026-2027 Credit Course Catalog 
    
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2026-2027 Credit Course Catalog

IMT 121 - Quality Practices and Management

3 Credits
Lecture: 3

Quality Practices and Management introduces the total quality management (TQM) concept, how it applies to service and manufacturing organizations, and why it works. It looks at the current organizational culture, prerequisites for the establishment of a total quality organization, and quality and value as defined by the customer. Students learn methods for identifying improvement opportunities, setting goals, implementing a TQM program and measuring the results.

Articulation: 1.2

Prerequisite: None
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